Usability and Trust in e-banking

Raffaella Misuraca, Gabriella Pravettoni, Salvatore Nuccio Leotta, Claudio Lucchiari

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2 Citazioni (Scopus)

Abstract

This study assessed the role of usability in trust of e-banking services.A questionnaire was administered to 185 Italian undergraduate working students whovolunteered for the experiment (M age=30.5 yr., SD=3.1). Participants were differentiatedon computer ability (Expert, n= 104; Nonexpert, n=81) and e-banking use(User, n=93; Nonusers, n=92). Analysis showed that the website usability of e-bankingservices did not play a very important role for the User group. Instead, institutionbasedtrust, e.g., the trust in the security policy of the Web merchant, customers, andthe overall trust of the bank were the crucial factors in the adoption of e-banking.
Lingua originaleEnglish
pagine (da-a)1118-1124
Numero di pagine7
RivistaPsychological Reports
Volume101
Stato di pubblicazionePublished - 2007

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All Science Journal Classification (ASJC) codes

  • Psychology(all)

Cita questo

Misuraca, R., Pravettoni, G., Leotta, S. N., & Lucchiari, C. (2007). Usability and Trust in e-banking. Psychological Reports, 101, 1118-1124.