Unraveling the Complexity of Tourist Experience with NFC Technology and Mobile Wallets

Gandolfo Dominici, Gandolfo Dominici, Federica Palumbo

Risultato della ricerca: Chapter

9 Citazioni (Scopus)

Abstract

By considering the tourist experience as a complex dynamic system, in this paper we depict the traveler as a kybernetes (κυβερνήτης is the ancient Greek word for ‘sea captain’, ‘steersman’, or ‘governor’) in search of powerful tools to help him or her to obtain directions in the mare magnum of complexity, overcoming the fear of action and taking decisions. We focus our attention on the key role of Near Field Communication technology and mobile wallet as ‘attenuators of complexity’ in the travel and tourism industry
Lingua originaleEnglish
Titolo della pubblicazione ospiteChaos, Complexity and Leadership 2013
Pagine189-196
Numero di pagine8
Stato di pubblicazionePublished - 2015

Serie di pubblicazioni

NomeSPRINGER PROCEEDINGS IN COMPLEXITY

All Science Journal Classification (ASJC) codes

  • Applied Mathematics
  • Modelling and Simulation
  • Computer Science Applications

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