TY - CHAP
T1 - Unraveling the Complexity of Tourist Experience with NFC Technology and Mobile Wallets
AU - Dominici, Gandolfo
AU - Dominici, Gandolfo
AU - Palumbo, Federica
PY - 2015
Y1 - 2015
N2 - By considering the tourist experience as a complex dynamic system, in this paper we depict the traveler as a kybernetes (κυβερνήτης is the ancient Greek word for ‘sea captain’, ‘steersman’, or ‘governor’) in search of powerful tools to help him or her to obtain directions in the mare magnum of complexity, overcoming the fear of action and taking decisions. We focus our attention on the key role of Near Field Communication technology and mobile wallet as ‘attenuators of complexity’ in the travel and tourism industry
AB - By considering the tourist experience as a complex dynamic system, in this paper we depict the traveler as a kybernetes (κυβερνήτης is the ancient Greek word for ‘sea captain’, ‘steersman’, or ‘governor’) in search of powerful tools to help him or her to obtain directions in the mare magnum of complexity, overcoming the fear of action and taking decisions. We focus our attention on the key role of Near Field Communication technology and mobile wallet as ‘attenuators of complexity’ in the travel and tourism industry
UR - http://hdl.handle.net/10447/103317
UR - http://link.springer.com/chapter/10.1007/978-3-319-09710-7_16
M3 - Chapter
SN - 9783319097091
T3 - SPRINGER PROCEEDINGS IN COMPLEXITY
SP - 189
EP - 196
BT - Chaos, Complexity and Leadership 2013
ER -