The client-oriented model of cultural competence in healthcare organizations

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1 Citazioni (Scopus)


The paper aims to propose a new model of cultural competence in health organizations based on the paradigm of client orientation. Starting from a literature review, this study takes inspiration from dimensions that characterize the cultural competence of health organizations, and re-articulates them in more detail by applying a client orientation view. The resulting framework is articulated into six dimensions (formal references; procedures and practices; cultural competences of human resources; cultural orientation toward client; partnership with community; and self-assessment) that define the ability of a health organization to achieve its mission, acknowledging, understanding, and valorizing cultural differences of internal clients (staff) and external clients (consumers). This study makes an effort to address the paucity of studies linking approaches to managing cultural diversity in health organizations with cultural competence within the framework of client orientation.
Lingua originaleEnglish
pagine (da-a)189-196
Numero di pagine8
RivistaInternational Journal of Healthcare Management
Stato di pubblicazionePublished - 2019

All Science Journal Classification (ASJC) codes

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