Performance Management in Local Government: The Application of System Dynamics to Promote Data Use

Carmine Bianchi, William C. Rivenbark

Risultato della ricerca: Articlepeer review

14 Citazioni (Scopus)

Abstract

The purpose of this article is to demonstrate how system dynamics can be used to enrich performance management in local government, focusing specifically on how the development of conceptual and simulation system dynamic models can foster a shared view of the relevant system among stakeholders to overcome factors that limit data use. Responding to this purpose, we present a normative case study on how key drivers can be used to foster a shared view of the residential refuse collection system for supporting policy and process changes. A major finding from our research, however, is that performance management cannot overlook the broader forces of citizenship outcomes that impact the community.
Lingua originaleEnglish
pagine (da-a)945-954
Numero di pagine10
RivistaInternational Journal of Public Administration
Volume37
Stato di pubblicazionePublished - 2014

All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Public Administration

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