Leveraging Collaborative Governance: How Co-production Contributes to Outcomes and Public Value in a Small Town

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Abstract

Collaborative governance is increasingly considered an effective approach to improve outcomes and public value. This chapter focuses on co-production as an instrument to implement collaborative governance at local level. It is not uncommon that small towns develop co-production processes to deliver cultural and touristic services. Out of a literature review, the study develops a Dynamic Multidimensional Performance Management framework to explore the impact of co-production on community outcomes. To this end, this chapter discusses the case “Museo Civico di Castelbuono (MCC)”,which concerns the co-production process of the guided tour of the museum’s venue. The resulting model provides insights into how co-production improves management outcomes, organizational, and community-level performance, finding that the motivation of co-producers drives service capacity. Lastly, the analysis of performance drivers and associated measures offers several implications for policy design and implementation and suggests strategic levers to make collaborative governance work.
Lingua originaleEnglish
Titolo della pubblicazione ospiteEnabling Collaborative Governance through Systems Modeling Methods
Pagine47-71
Numero di pagine25
Stato di pubblicazionePublished - 2020

Serie di pubblicazioni

NomeSYSTEM DYNAMICS FOR PERFORMANCE MANAGEMENT

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