Learning from Failures: a Chance to Overcome the Crisis.E-Government Adoption in the Municipality of Palermo, Italy.

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Abstract

Due to its effect on regional and national competitiveness the issue of e- Governmenthas become particularly relevant in the light of an ongoing financial crisis. Mostly becausee-Government has a great potential in reducing the cost of regulatory compliance forgovernment customers, in improving efficiency and tax administration and in avoidingfrauds and errors. However, it must not be considered as a simple set of tools fortechnological innovation but rather a phenomenon that requires redesigning the entireinstitutional governance model and the roles of the main actors involved.This paper presents part of the PhD thesis project of the author on theimplementation and adoption of e-Government strategies in the Municipality of Palermo,southern Italy, in a crucial period of the starting of a new web portal project.Research is being conducted adopting a managerial perspective with the help ofInstitutional Theory as a framework to understand the particular context and to depict thedeep causes of lack of coordination among institutions. Moreover System Dynamics, aparticular kind of dynamic simulation, will be used in order to individuate the variablesaffecting the adoption rate and to analyze what feedback foster or avoid the achievement ofthe tipping point to assure the development of e-services. A similar integrated approach toe-government, although with different applications, has been already proposed by LunaReyes & Gil-Garcia (2011).
Lingua originaleEnglish
Numero di pagine14
Stato di pubblicazionePublished - 2013

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