L’analisi della conversazione istituzionale: applicazioni e prospettive

The Conversation Analysis deals with the daily speech, it deals with any communicative interactions among friends or strangers, among clerk and customer, teacher and students, therapist and patient. The examples of its applications may be infinite, since ordinary conversation and “institutional talk”, such as interview or debate, are the most immediate and widespread form of communication. The article introduces the Conversation Analysis illustrating its basic aspects and it shows its applications to institutional communicative interactions. From a sociological perspective, the author proposes an interdisciplinary synergy with operational guidance and prospects for research.