TY - JOUR
T1 - Knowledge management in cyberphysical systems: determining the quality requirements for health systems with the Kano model
AU - Dominici, Gandolfo
AU - Di Fatta, Davide
PY - 2018
Y1 - 2018
N2 - This paper focuses on knowledge management in cyberphysicalsystems (CPS), dealing with the importance and influence of smarttechnologies for the creation of the smart health systems as a part of the smarthome. This approach considers the reorganisation and adaptation of medicineand health systems, building the research framework upon knowledgemanagement 4.0 for health systems. Customer satisfaction or dissatisfactionwas researched using the qualitative methodology of the Kano model. Thequestionnaire deals with five factors that play a crucial role in the decision topurchase such a system: 1) software reliability; 2) medical deviceinteroperability; 3) security and privacy; 4) system feedback; 5) architecture.The results show that attractive requirements, such as architecture and medicaldevice interoperability, have high values for customer satisfaction and lowscores for customer dissatisfaction.
AB - This paper focuses on knowledge management in cyberphysicalsystems (CPS), dealing with the importance and influence of smarttechnologies for the creation of the smart health systems as a part of the smarthome. This approach considers the reorganisation and adaptation of medicineand health systems, building the research framework upon knowledgemanagement 4.0 for health systems. Customer satisfaction or dissatisfactionwas researched using the qualitative methodology of the Kano model. Thequestionnaire deals with five factors that play a crucial role in the decision topurchase such a system: 1) software reliability; 2) medical deviceinteroperability; 3) security and privacy; 4) system feedback; 5) architecture.The results show that attractive requirements, such as architecture and medicaldevice interoperability, have high values for customer satisfaction and lowscores for customer dissatisfaction.
UR - http://hdl.handle.net/10447/282192
UR - http://www.inderscience.com/info/inarticle.php?artid=90514
M3 - Article
VL - 3
SP - 163
EP - 180
JO - INTERNATIONAL JOURNAL OF MARKETS AND BUSINESS SYSTEMS
JF - INTERNATIONAL JOURNAL OF MARKETS AND BUSINESS SYSTEMS
SN - 2056-4112
ER -