Improving Performance and Fostering Accountability in the Public Sector through System Dynamics Modelling From an ‘external’ to an ‘internal’ perspective

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This paper aims to outline the benefits justifying a tailored approach to System Dynamics (SD) modelling in the public sector, to improve performance and foster decision makers' accountability. The need of combining an internal with an external perspective (in respect to decision makers) in developing SD models is claimed. Different levels of intervention (i.e. macro, micro and meso) are discussed. Two case studies are analysed. The first one demonstrates how a dynamic resource-based view (DRBV) can support an analysis of the impact of back and front office units on a public sector organization's performance drivers. The second case shows how SD modelling based on a DRBV can also be applied to improve performance on a political level
Lingua originaleEnglish
pagine (da-a)361-384
Numero di pagine23
RivistaSystems Research and Behavioral Science
Stato di pubblicazionePublished - 2010


All Science Journal Classification (ASJC) codes

  • Social Sciences(all)
  • Strategy and Management
  • Information Systems and Management

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