TY - JOUR
T1 - Exploring intellectual capital in a call centre through a 'system dynamics' resource based view
AU - Bivona, Enzo
PY - 2008
Y1 - 2008
N2 - This paper examines alternative Intellectual Capital (IC) investment policies in a dynamically complexsystem in order to explain differences in firm performance. The analysis is supported through the use of a System Dynamics (SD) simulation model. This paper is based on the hypothesis that in order to explain superior performance, it is not sufficient to look at the endowment of strategic resources; it also requires an analysis of the dynamics of resource accumulation and depletion processes, which stem from management policies. To assess the impact of IC on company performance, a conceptual framework and an SD simulation model are developed. Finally, the results from alternative scenarios are presented.
AB - This paper examines alternative Intellectual Capital (IC) investment policies in a dynamically complexsystem in order to explain differences in firm performance. The analysis is supported through the use of a System Dynamics (SD) simulation model. This paper is based on the hypothesis that in order to explain superior performance, it is not sufficient to look at the endowment of strategic resources; it also requires an analysis of the dynamics of resource accumulation and depletion processes, which stem from management policies. To assess the impact of IC on company performance, a conceptual framework and an SD simulation model are developed. Finally, the results from alternative scenarios are presented.
KW - Intellectual Capital
KW - Resource Based View
KW - Simulation
KW - System Dynamics
KW - Intellectual Capital
KW - Resource Based View
KW - Simulation
KW - System Dynamics
UR - http://hdl.handle.net/10447/40682
M3 - Article
VL - XIII
SP - 361
EP - 383
JO - THE PORTUGUESE JOURNAL OF MANAGEMENT STUDIES
JF - THE PORTUGUESE JOURNAL OF MANAGEMENT STUDIES
SN - 1647-2225
ER -