TY - JOUR
T1 - Design of a university course quality by Teaching Experiments and Student Feedback (TESF)
AU - Lo Franco, Eva
AU - Barone, Stefano
PY - 2009
Y1 - 2009
N2 - Quality of the academic system must be constantly monitored, especially underconditions of growing competition and limited resources. Those who are interestedin quality, doing research and teaching on it, should ensure quality of the processesfor which they are responsible. Teaching is one of the primary services offered by auniversity. For it, all fundamental principles of Total Quality Management (TQM)must be valid. In this article the authors propose a methodology for designing thequality of a university course, considered as a basic service of a complexeducational system. The methodology is based on the concurrent use of teachingexperiments performed by a teacher, and the SERVQUAL model for the evaluationof student feedback. Such methodology can be adopted in any educational context.It is a useful tool for continuous course improvement. The article presents theapplication of the methodology in two consecutive editions of a statistics course atthe University of Palermo, Italy.
AB - Quality of the academic system must be constantly monitored, especially underconditions of growing competition and limited resources. Those who are interestedin quality, doing research and teaching on it, should ensure quality of the processesfor which they are responsible. Teaching is one of the primary services offered by auniversity. For it, all fundamental principles of Total Quality Management (TQM)must be valid. In this article the authors propose a methodology for designing thequality of a university course, considered as a basic service of a complexeducational system. The methodology is based on the concurrent use of teachingexperiments performed by a teacher, and the SERVQUAL model for the evaluationof student feedback. Such methodology can be adopted in any educational context.It is a useful tool for continuous course improvement. The article presents theapplication of the methodology in two consecutive editions of a statistics course atthe University of Palermo, Italy.
KW - SERVQUAL
KW - design of experiments
KW - quality of a university course
KW - self-assessment
KW - service quality
KW - student satisfaction
KW - teaching quality
KW - SERVQUAL
KW - design of experiments
KW - quality of a university course
KW - self-assessment
KW - service quality
KW - student satisfaction
KW - teaching quality
UR - http://hdl.handle.net/10447/43704
M3 - Article
VL - 2009-07
SP - 687
EP - 703
JO - TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
JF - TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
SN - 1478-3363
ER -