Applying systems thinking concepts in the analysis of knowledge sharing on WeChat.

Risultato della ricerca: Conference contribution


This research is intended to theoretically investigate and analyse the characteristics ofWeChat and its effect on knowledge sharing through a systems thinking approach. As oneof the most popular mobile social application in China, WeChat has social attributes andthe functions of multimedia interaction platform and has been gradually used inknowledge management practice. On one hand, comparing with virtual communities ofpractice, WeChat provides a more open and individual environment which break free theshackles of workplace relations. On the other hand, as a user-operated media and instantmessaging software, WeChat has dramatically different structure with academic socialnetwork sites, such as ResearchGate and and so on. It is found that thesenew emerging tools could be useful in sharing explicit and tacit knowledge throughproviding interactive and collaborative technologies. Meanwhile, these user-operatedmedia are bringing new challenges for knowledge sharing. For example, they provide ahigh level of convenience for the diffusion of “false knowledge”. But there is still apoverty of literature to understand how and what might be the contributions and effects ofsocial media on sharing different knowledge dynamically.Therefore, the purpose of this research is to analyze the effects of social media onknowledge sharing towards a systems thinking approach in order to provide a betterunderstanding of social media users’ knowledge sharing behavior and important practicalimplications for the scientific and reasonable management of knowledge sharing. Byconducting a study of the characteristics of knowledge sharing on WeChat, the subject,object, content, channel, and effect of knowledge sharing were analysed. The results showthat WeChat present knowledge sharing opportunity that augment personal andorganizational knowledge management in terms of tacit knowledge sharing, explicitknowledge sharing and false knowledge sharing.
Lingua originaleEnglish
Titolo della pubblicazione ospiteProceedings of knowledge ecosystems and growth
Numero di pagine11
Stato di pubblicazionePublished - 2019

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