Proposed use of a conversational agent for patient empowerment

Biagio Lenzitti, Markus Helfert, Marco Alfano, John Kellett

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Empowerment is a process through which people acquire the necessary knowledge and self-awareness to understand their conditions and treatment options, make informed choices and self-manage their health conditions in daily life, in collaboration with medical professionals. Conversational Agents in healthcare could play an important role in the process of empowering a person but, so far, they have been seldom been used for this purpose. This paper presents the basic principles and preliminary implementation of a conversational health agent for patient empowerment. It dialogues with the user in a “natural” way, collects health data from heterogeneous sources and provides the user with specific and relevant information. This allows a person/patient to create his/her own opinion on health matters in the most complete and objective way, and, therefore, it facilitates the empowerment process.
Original languageEnglish
Title of host publicationHEALTHINF 2021 - 14th International Conference on Health Informatics; Part of the 14th International Joint Conference on Biomedical Engineering Systems and Technologies, BIOSTEC 2021
Pages817-824
Number of pages8
Publication statusPublished - 2021

All Science Journal Classification (ASJC) codes

  • Biomedical Engineering
  • Electrical and Electronic Engineering

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