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[automatically translated] Introduction. This study explores the importance of the emotional experiences of workers in the service, starting from the hypothesis of research: how can the affective experiences in the workplace help explain the outcomes of workplace stress? The Affective Events Theory (AET) is the theoretical foundation of departure. Objectives and methods. In particular, the main objective of this study was to investigate the role that states positive and negative affect experienced at work play as mediators of the relationship between job characteristics and outcomes of work stress process. Beginning in the JD-R model, a model in which the motivational process was tested was defined as the effect on Workforce organizational commitment, while the health impoverishment process has been defined as the effect of job applications on turnover intentions. Nine hundred workers belonging to the sector of services of age between 18 and 65 have completed two self-report questionnaires: the Questionnaire on the Experience and Evaluation of Work (QEEW; Pace et al., 2010) that included measures on certain labor questions (rhythm and workload; emotional burden, role conflict, role change), on some labor resources (support from colleagues and superiors, opportunities for learning, independence in tasks), and on some outcomes of workplace stress (turnover intentions and organizational commitment ) and job-related affective well-being (Warr, 1990) concerning the affective states experienced in the workplace. Results. The results of this study showed that working applications are positively associated with turnover intentions, to Saturday, September 20, 2014 - Page 39 Program while the labor resources are positively associated with organizational commitment. In addition, the relationship negative affect partially mediate between the working demands and turnover intentions, while positive in part mediate affected the relationship between the labor resources and organizational commitment. Conclusions. Despite some limitations in the study, the results have important practical implications highlighted as they help to improve understanding of the role that the affective states in working life.
Original languageItalian
Number of pages2
Publication statusPublished - 2014

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