The need to achieve the excellence in services provided by a University has been object of study and research for several decades. Often, the focus is not only on the education service, but on several satellite services provided by a university. This article focuses on teaching, considered as a central service, believing (the authors) that the improvement actions of an academic institution should always start from this service. The work proposes the implementation of a tool able to measure student perceptions on certain selected aspects of the course. This tool is part of the Teaching Experiment and Student Feedback (TESF) methodology previously developed by the authors. Here, the steps to build a student satisfaction coefficient are fully described and data collected in one course edition are analysed. The TESF methodology responds to the evidence-based management principle for direct and simple use by a statistics teacher. It allows making decisions and organizing practical aspects driven by data collected directly from students, and scientifically analysed.
|Number of pages||0|
|Publication status||Published - 2010|