Cittadino-utente o cliente? (Citizen-user or customer?)

Research output: Contribution to journalArticlepeer-review

Abstract

[automatically translated] In this article the author reconstructs the evolution of the relationship between web and civil society, to support it, while since the nineties of last century, flourished the debate on electronic democracy, civic networks botton-up, the end of the communication mass, citizen journalism, a bit 'on the sly citizens of Western democracies has seen relegated to the role, or by virtue of the recent public sector corporatization process in Europe, the customer factual role. The survey of customer satisfaction interventions can produce greater public confidence to the publi-institutions as long as it is supported in the expression of one's digital voice from school, universities or at a later training preferably public.
Original languageItalian
Pages (from-to)92-102
Number of pages11
JournalRIVISTA TRIMESTRALE DI SCIENZA DELL'AMMINISTRAZIONE
Publication statusPublished - 2015

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